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Reviews
Melanie Eaton
15:29 02 Mar 20
This review is NOT reflective of the physician because I believe his reviews that he is excellent - or I would not have... contacted him. This review is of the administrative staff.
I received a recording confirming an appointment I had cancelled 3 or 4 weeks ago, almost immediately after I had called to schedule it. Since I have been a director of health care services for 15+ years and know the frustrations of scheduling and cancellations, I decided to give them a courtesy call about this so they weren’t expecting me. I was told they would be charging me $50 for cancelling my appt THIS MORNING - and it is their policy to charge $100 for being a ‘no show.’ So with my background being what it is, I asked if this is your policy do you provide to people that cancel a confirmation email or text so they have evidence to avoid or dispute these fees? And do you have people to sign an authorization to charge their card based on this specific practice when they make an initial appointment? I know the answer based on my own experience but was curious what her answer would be.
I was told I would have to remember the name of the person I spoke with - keep in mind that was weeks ago - or I would have to verify the cancellation was recorded in my ‘patient portal.’ I told her I’ve never been in any patient portal because I cancelled weeks ago. She said didn’t you get an email with a link to our portal? I don’t think so because I cancelled almost immediately after scheduling and I would have no reason to follow or look for a link even if I did get an email.
So... for my effort to be considerate this morning, I was stuck on the phone for 6 minutes (trust me, I kept a screenshot as evidence of my call this time!) on the phone with a rude individual that not only insinuated I was lying but also ended the call by telling me to never call them again for an appointment.
I got on their website after my call because I thought maybe I had missed something that had been clearly communicated to me. They do have a place where you can either print or sign online the new patient forms. This form requiring a signature does say they ‘may’ charge you $100 for missed appointments. I never filled any of those forms out or went to this link before today. I also searched my email history and can’t find any email from them although I made it so long ago I probably deleted it if sent one.
If I am charged it will be reported to the better business bureau and unfortunately the licensing board. Unless they record all incoming calls, to include mine, they cannot prove informed consent. The practice of charging someone, without disclosure of policy practice and authorization to do so, falls under billing fraud.
I hope no one else has been a victim of this practice and it is changed before a good physician’s reputation is impacted negatively due to no fault of his own.read more
Cara Krug
12:39 29 Jul 19
I was so impressed with the time that Dr. Monaco spent with me and really listened & addressed my health needs. He and... his staff are so top notch! After working with Dr. Monaco, I can say I am truly functioning like a new person. My fatigue and low energy, as well as my mood, have changed in such a positive way and have allowed me to be a better Mother & wife. I would highly recommend Dr. Monaco to any person- He's the very BEST!read more
Gina Foutch
01:56 31 May 19
This was my first visit to Dr. Monaco. Dr. Monaco is unlike any other physician I have visited. He took the time to... discuss my issues, taking a very personal approach. He is very thorough and patient. I would highly recommend him. I am very excited for my follow up appointment. His approach at finding out what the actual problem is and not just treating symptoms is refreshing and I am very confident that he will be extremely helpful in addressing my health issues.read more
Amy Cook
21:08 31 Mar 19
This was my first visit to Dr Monaco. The staff was very pleasant. I was seen in a timely manner. Dr Monaco was very... informative and seemed to understand my issues. He also ordered a very extensive panel of labwork which I found impressive. He seemed to really want to help me get to the root cause of my health problems. I go back in a couple weeks for a follow up. I have already recommended him to a few friends and will continue to do so!!read more
Kristen McCarthy
18:38 04 Mar 19
Dr. Monaco and his staff were exceptional! They were professional and kind, and Dr. Monaco was thorough and seems to be... extremely knowledgeable. In the past, endocrinologists have either put me on medicine that made me feel worse or told me that I was fine and my labs were “normal”. After my initial visit, Dr. Monaco ordered a lot of lab testing that other doctors hadn’t bothered to check, but he explained to me that adrenal fatigue, vitamin or mineral insufficiency, or low progesterone could be causing my low thyroid hormones. I am still waiting for results back, but I am so happy to have found a doctor that takes the time to really listen and explore all possible causes. I am feeling hopeful that he will be able to help me feel better and get my thyroid back within normal ranges.read more
Kerry Simmons
17:18 04 Feb 19
Listened to what I had to say. Was very personable and understanding. Very thorough and explains everything very... well. I can not wait to get started on feeling better! Thank you Dr. Monaco for you time and patience!read more
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